TWI Job Relations Training

TWI Job Relations training gives leaders a straightforward structure for building good relationships, preventing interpersonal problems and responding to conflicts based on facts.

TWI Job Relations training and daily leadership

The relationship between a supervisor and an employee influences engagement, information flow, willingness to report problems and accountability. TWI Job Relations helps leaders establish a foundation for cooperation before a conflict occurs and organise their response when a problem arises.

We connect the programme with TWI Job Relations, leader development and organisational culture. The methodological context of TWI Job Relations is also described by eTWI.

We implement TWI Job Relations as a standard for leaders’ everyday behaviour. After training, we revisit real situations, the quality of conversations, conflict escalation and employee feedback to reinforce new habits.

We diagnose areas where relationships influence organisational performance
We train leaders in TWI Job Relations and effective management behaviours
We support HR in creating conversation standards and feedback mechanisms
We monitor results and provide support for a culture of respect and engagement
We work according to our organisational culture development model — 6 Higher Powers

+ leaders trained in TWI Job Relations

% of participants report improved communication with their team

× fewer escalated conflicts in teams after implementing TWI Job Relations

We provide support based on the Kata process, which allows us to adapt our activities to the specifics of your organization, taking into account the jointly set goals. The Kata process consists of four key elements that enable effective implementation of assumptions.

Determining the course of action

Designing a concept that responds to the organization's goals and challenges.

Determining the current state

Learning about the current situation and collecting input data to define the next step.

Determining the target state

Determining the desired and measurable end result and a plan for its implementation.

Experiments - consultations

Implementation of activities in accordance with the established cooperation model, based on PDCA cycles.

P

PLAN

Introduction to the TWI programme and its three pillars: JI, JM and JR
Diagnosis of current relationship problems: low motivation, turnover and conflicts
Identifying areas where relationships are essential to performance: first-line leadership, team leaders and HR
Defining programme implementation objectives, such as reduced absence and increased engagement

D

DO

Delivering TWI Job Relations training — the four-step structure for building relationships
Exercises using real examples of conflicts and tensions within teams
Introducing tools for individual conversations and resolving interpersonal problems
Developing feedback skills and reinforcing positive attitudes

C

CHECK

Monitoring implementation results: improved relationships, lower turnover and better attendance
Individual feedback sessions with leaders to review progress
Team reviews with HR and supervisors to analyse results and further needs

A

ACT

Introducing regular development conversations and one-to-one meetings using FUKO feedback through KaizenUp
Establishing TWI Job Relations as the organisation’s communication standard
Expanding the programme with workshops on leadership and leader development

(…) Mr. Kamil Müller led each workshop in a very interesting and engaging way. The workshops were 100% practical, based on many examples and exercises. Mr. Kamil was very willing to share his knowledge and experience with the workshop participants, creating a great atmosphere (…)

(…) Each training conducted by Leantrix Sp z o.o. was conducted reliably and adapted to the needs of our organization, which additionally strengthened the effectiveness of the activities. The experience of the trainers allowed us to meet the challenges posed by our specific production.(…)

(…) Leantrix Sp. Z o.o. demonstrated reliability. The company was open to our comments and suggestions, ready to modify the training program and develop individual solutions to enhance the effectiveness of the activities.(…)

TWI Job Relations Training

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