Why do you need this service?
TWI work instructions turn experienced employees’ knowledge into clear standards that support on-the-job training, quality, safety and faster onboarding.
TWI work instructions – creating work standards with Job Instruction
A good TWI instruction is more than a lengthy procedure. It organises the job into important steps, key points and reasons, so the instructor knows what to demonstrate, what to emphasise and why each point matters. This supports repeatable training and reduces dependence on knowledge passed on only by word of mouth.
We connect instruction development with TWI Job Instruction, instructor certification and digitalisation through eTWI. The methodological context of Job Instruction is also described by eTWI.
TWI work instructions need to be maintained. After implementation, we audit their quality and use, update them as the process changes and verify the effectiveness of the training delivered by instructors.
What is our role?
- We diagnose the current state and identify processes that require work instructions as a priority.
- We conduct training on the TWI Job Instruction methodology and tools for creating instructions.
- We create and implement work instructions together with operational teams.
- We provide and configure the eTWI system for managing workstation documentation.
- We support leaders and instructors in maintaining and updating work instructions.
- We monitor the application of instructions and the effectiveness of on-the-job training.
A handful of facts
0
Audited work instructions in accordance with the TWI program
0
Implemented digital systems for managing TWI documentation
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TWI practitioners trained in creating work instructions
Implementation support
We provide support based on the Kata process, which allows us to adapt our activities to the specifics of your organization, taking into account the jointly set goals. The Kata process consists of four key elements that enable effective implementation of assumptions.
We operate according to PDCA
P
PLAN
- We conduct an introductory training on the TWI program and the principles of creating work instructions.
- We assess the current state of documentation and on-the-job training practices.
- We develop an operation map to identify processes where work instructions are critical – applying the Pareto principle (20% of operations = 80% of risks).
- We define priorities for instruction implementation based on their impact on quality, safety, and cycle time.
- We design a schedule for instruction development and assign specific roles (trainers, instructors, authors).
D
DO
- We provide training in the TWI Job Instruction methodology – how to create effective work instructions and how to use them in the training process.
- We co-create work instructions together with operational teams and team leaders.
- We offer the eTWI tool, which enables instruction development three times faster than the standard method.
- We support teams in preparing instructions that are clear, practical, and easy for operators to understand.
C
CHECK
- We verify the prepared work instructions for compliance with the TWI methodology.
- We provide detailed feedback on each instruction, along with suggestions for improving clarity.
- We conduct a review of instructions for compliance with health and safety, quality, and operational cycle requirements.
- We carry out internal mini-audits of the finalized instructions.
A
ACT
- We regularly conduct audits of TWI work instruction implementation at workstations.
- We monitor the effectiveness of on-the-job training using the new instructions.
- We reinforce a culture of continuous improvement by developing TWI instructor competencies.
- We update instructions in the eTWI system, responding to changes in processes or requirements.
Want to learn more? Contact us!
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