TWI JOB RELATIONS

TWI Job Relations helps in transformation of supervisors into true leaders who can build cohesive and effective teams. Using TWI Job Relations we develop skills in resolving interpersonal problems and support the creation of an organizational culture based on respect.

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TWI Job Relations

Leantrix - TWI Relacje z Pracownikami | TWI Job Relations

What is TWI Job Relations?

The TWI Job Relations (JR) method focuses on timeless and highly effective principles of building good relationships, which form the foundation of leadership in Lean Management. These principles enable greater employee engagement and help effectively prevent problems. As a result, organizations can achieve above-average performance and the highest quality outcomes.

The method also provides the best-known approach to resolving interpersonal problems.

TWI JR develops leadership skills and behaviors that support engaging management styles and shape a lean culture. Management alone (focused on processes) without leadership (focused on behaviors) does not allow organizations to achieve exceptional results in the long run.

Leantrix Your partner in  TWI Job Relations

  • We took part in the transfer of the TWI program from the USA to Poland back in 2007 – co-leading its implementation.

  • We have developed over 5,000 leaders in more than 25 countries in the TWI Job Relations method, teaching how to build strong relationships and solve interpersonal problems.

  • We combined the TWI approach with the Gallup test, supporting the assessment of organizational culture and leadership styles.

  • We created our own conflict resolution method based on TWI Job Relations.

  • We brought TWI into the KaizenUp application, integrating the program with artificial intelligence tools that support supervisors in their daily work with teams.

     

Our team
Dlaczego Leantrix - jak pomagamy Lean Management - skuteczne wdrożenia System 5S Zarządzanie zmianą TWI Instruowanie Pracowników TWI Metody Pracy TWI Relacje z Pracownikami TWI Bezpieczeństwo Pracy Leadership TOC Lean Construction SMED Certyfikacja Six Sigma

Our Clients’ Results

50M+ $

in savings and profits achieved together with our clients around the world

15+ years

of experience in implementing Lean, Six Sigma, TWI, TOC, and Toyota Kata in Poland and over 30 countries worldwide

700+

transformational projects completed with measurable process improvement results

7 months

average return on investment (ROI) from our trainings and implementations, based on our research

TWI Job Relations Free Consultation

Contact

    Make an appointment with us for a free consultation. Ask us any question related to your challenges and we will help you find a solution.

    Benefits of TWI Job Relations

    • Leadership development

    • Increase in productivity and quality

    • Creation of a culture of engagement and continuous improvement (lean)

    • Growth in employee loyalty (reduced turnover)

    • Resolution of interpersonal problems

    • Improved collaboration and teamwork

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    Lean Management - skuteczne wdrożenia Training Within Industry TPM System 5S Zarządzanie zmianą Dlaczego Leantrix - jak pomagamy Lean Management - skuteczne wdrożenia System 5S Zarządzanie zmianą TWI Instruowanie Pracowników TWI Metody Pracy TWI Relacje z Pracownikami TWI Bezpieczeństwo Pracy TOC Lean Construction SMED TWI Job Instruction TWI Job Relations
    Standardized Work with TWI - Leantrix Book

    Standardized Work with TWI

    Our book “Standardized Work with TWI” was published in the United States in 2015 and has become one of the key international resources on practical work standardization.
    It focuses on how to implement standardization effectively, using the principles of the TWI Job Instruction (JI) method and Lean practices.
    Readers will find detailed guidance on creating Standardized Work Instructions, designing Poka Yoke systems, developing Skill Matrices, and running Train-the-Trainers workshops to build competence within their own organizations.

    This book reflects our hands-on experience from hundreds of implementations across industries — helping leaders understand not only what to standardize, but also how and why to do it.

    Learn more

    Key Aspects TWI JOB RELATIONS

    Ability to build relationships 2
    (based on respect and trust)

    Ability to engage employees and achieve above-average results

    Ability to prevent and resolve interpersonal problems

    Ability to build a culture that fosters continuous improvement (lean)

    Find out about the succes stories of our clients

    See how Leantrix supports organizations in developing their talents and improving processes. We work across all industries.

    • Automotive
    • eCommerce
    • FMCG
    • Food industry
    • Aerospace
    • Heavy industry
    • Home equipment / furnishings
    • Logistics
    • Finance
    • …and many more
    Case Studies

    What does the cooperation look like?

    1

    Preparation

    Assessment of the current state, Determining the area of activities of the first team, establishing KPIs, Building a communication strategy, Introductory meetings for the management staf

    2

    Pratical workshops

    Practical workshops directly on the processes of your organization. Cooperation and coaching for the implementation team. Constant communication and problem solving.

    3

    Adjustment and certification

    Analysis and evaluation of activities so far. Adaptation to the specifics of the organization. Certificate of TWI instructors and trainers

    4

    Continuation of activities and continuous improvement

    Support for teams. Review meetings. Verifying audits.

    Forms of cooperation

    • On-site
    • Online
    • Hybrid
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    FAQ - TWI Job Relations

    TWI Job Relations (JR) is one of the three core programs within the Training Within Industry (TWI) framework.
    It teaches supervisors and team leaders how to build positive relationships with employees, handle conflicts, and maintain high morale.
    The goal of TWI JR is to develop leadership through effective communication, empathy, and problem-solving, creating a foundation for teamwork and engagement in Lean organizations.

    The purpose of TWI Job Relations is to help leaders get results through people.
    It equips supervisors with the skills to:

    • Build mutual trust and respect,

    • Prevent and resolve conflicts fairly,

    • Motivate employees through recognition and support,

    • Strengthen cooperation between departments.

    When applied consistently, TWI JR leads to a stable work environment and higher employee engagement.

    The TWI JR method follows a structured four-step approach to solving people-related problems:

    1. Get the Facts – gather reliable information from all sides.

    2. Weigh and Decide – analyze the facts and choose the best course of action.

    3. Take Action – implement the decision fairly and consistently.

    4. Check Results – verify whether the action solved the problem and improved relations.

    This method ensures that leaders make objective, fair, and sustainable decisions.

    TWI Job Relations builds the people foundation of Lean Management.
    While Lean tools improve processes, TWI JR develops the leadership mindset that keeps those processes stable.
    By promoting communication, trust, and respect, JR creates an environment where Kaizen, standardization, and teamwork can thrive.
    It also directly supports Lean HR practices, focusing on developing leaders who can teach, coach, and support others.

    The Certified TWI Job Relations program is designed for:

    • Supervisors, team leaders, and foremen,

    • Managers and HR professionals focused on leadership development,

    • Lean coordinators responsible for culture transformation,

    • Anyone leading people in manufacturing, logistics, services, or healthcare.

    The course is particularly valuable for organizations implementing Lean, where human relations are key to sustaining results.

    Companies implementing TWI JR often report:

    • Improved cooperation and communication,

    • Lower employee turnover and absenteeism,

    • Faster conflict resolution,

    • Stronger engagement in problem-solving and Kaizen,

    • Enhanced trust between leaders and employees.

    The method helps leaders create a balanced culture — one that values both people and results.

    All three TWI programs complement each other:

    Together, they form a complete system for operational excellence — balancing standardization, improvement, and leadership.

    Leantrix combines more than 15 years of TWI implementation experience with a focus on practical leadership transformation.
    Our Certified JR program includes:

    • Real-life case studies and role-playing exercises,

    • Structured coaching and feedback sessions,

    • Integration with Lean HR and Toyota Kata principles,

    • Digital tools supporting leadership assessments and development plans.

    We don’t just teach TWI JR — we help leaders apply it immediately in their daily work.

    TWI JR gives leaders a structured, fair, and respectful way to address conflicts before they escalate.
    By gathering facts objectively and acting consistently, supervisors can restore trust and cooperation.
    The method emphasizes listening, empathy, and follow-up — turning conflicts into opportunities for mutual understanding and growth.

    You can join the next Certified TWI Job Relations Practitioner Course by registering through the Leantrix website.
    The program combines interactive workshops, practical exercises, and real workplace applications.
    Participants who successfully complete the program and demonstrate the use of TWI JR in practice receive an official Leantrix certificate confirming their leadership and communication competence.

    Knowledge

    Lean TWI Summit

    Offer

    TECHNOLOGY

    KaizenUp

    AI application supporting superiors

    etwi

    IT system for implementing Work Standardization

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    Wedel
    Geberit
    Viessmann
    Lajkonik
    Sumito Electric
    Tarczyński
    Autoliv
    Stadler
    UPM Raflatac
    Jost
    BSH
    Danone
    e-obuwie
    Kompania Piwowarska
    Recaro
    Tenneco
    Titanx
    Lincoln electronic