Service Catalog

Lean in Healthcare

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Why this service is needed?

In healthcare, every process matters – delays, errors, and disorder can impact patient lives and staff wellbeing. Lean in healthcare helps organise daily operations, reduce service time, limit stress, and improve treatment outcomes. With Lean methods, medical organisations build a solid foundation for further development and delivering safe, clear, and effective care.

What is our role?

  • We diagnose key processes and identify the greatest sources of waste.

  • We train medical and administrative teams in Lean principles and work standardisation.

  • We assist in developing and implementing work instructions for staff.

  • We provide and configure the eTWI system for digital standard management.

  • We lead Kaizen workshops and support the implementation of improvements.

  • We monitor implementation outcomes and support the development of Lean leaders in healthcare.

A handful of facts

0
healthcare facilities supported in implementing Lean
0
healthcare leaders trained in Lean methods in clinical settings
0
minutes of reduced patient service time through process standardisation
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Implementation support

We provide support based on the Kata process, which allows us to adapt our activities to the specifics of your organization, taking into account the jointly set goals. The Kata process consists of four key elements that enable effective implementation of assumptions.

Determining the course of action

Designing a concept that responds to the organization's goals and challenges.

Determining the current state

Learning about the current situation and collecting input data to define the next step.

Determining the target state

Determining the desired and measurable end result and a plan for its implementation.

Experiments - consultations

Implementation of activities in accordance with the established cooperation model, based on PDCA cycles.

We operate according to PDCA

P

PLAN

  • We diagnose the main challenges in medical and administrative processes (e.g., overproduction of documentation, queues, communication errors).

  • We identify waste in daily staff activities – based on the 7 types of Lean waste.

  • We select key areas for pilot implementation (e.g., triage, registration, treatment rooms).

  • We create a Value Stream Map (VSM) and design the target standard for patient care.

  • We set implementation priorities, create an action schedule, and form project teams.

D

DO

  • We train teams in the basics of Lean Management and work standardisation.

  • Together, we develop standardised work instructions for medical and administrative processes.

  • We implement visual management and daily huddle boards (Lean Daily Management).

  • We install the eTWI system for digital management of work documentation.

  • We run initial Kaizen workshops with medical staff – rapid improvements.

C

CHECK

  • We monitor key indicators: patient service time, number of errors, patient and staff satisfaction.

  • We conduct GEMBA walks and staff interviews – what works, what needs improvement.

  • We evaluate the quality of implemented instructions and how they are used on site.

  • We collect data from the eTWI system – accuracy and compliance of documents with practice.

A

ACT

  • We make improvements to standards based on gathered data and feedback.

  • We expand the implementation to other departments or units (e.g., laboratory, operating theatre).

  • We strengthen the role of leaders – coaching, scoreboards, Lean competency development.

  • We reinforce a culture of continuous improvement – regular audits and development workshops.

  • We update standards and instructions in the eTWI system to reflect organisational changes.

Want to learn more? Contact us!

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    Our clients

    Wedel
    Geberit
    Viessmann
    Lajkonik
    Sumito Electric
    Tarczyński
    Autoliv
    Stadler
    UPM Raflatac
    Jost
    BSH
    Danone
    e-obuwie
    Kompania Piwowarska
    Recaro
    Tenneco
    Titanx

    Our Customers' Opinions

    (…) Mr. Kamil Müller led each workshop in a very interesting and engaging way. The workshops were 100% practical, based on many examples and exercises. Mr. Kamil was very willing to share his knowledge and experience with the workshop participants, creating a great atmosphere (…)
    Joanna Szmycińska-SłowikHR Bussines Partner | Geberit Produkcja Sp. z o.o.
    (…) Each training conducted by Leantrix Sp z o.o. was conducted reliably and adapted to the needs of our organization, which additionally strengthened the effectiveness of the activities. The experience of the trainers allowed us to meet the challenges posed by our specific production.(…)
    Karolina GrześkiewiczPersonnel Specialist | VIESSMANN Technika Grzewcza Sp. Z o.o.
    (…) Leantrix Sp. Z o.o. demonstrated reliability. The company was open to our comments and suggestions, ready to modify the training program and develop individual solutions to enhance the effectiveness of the activities.(…)
    Paweł KonsewiczProduction Manager | JOST POLSKA Sp z o.o.